How to Upload or Download Files at ParsonsHosting
Need to transfer files to or from your ParsonsHosting environment? You can easily manage this using your cPanel’s File Manager or an FTP client of your choice. Below, we’ll walk you through the options and provide clear steps to get started.
Option 1: Using File Manager in cPanel
The simplest way to handle file transfers is through the File Manager, accessible via your cPanel dashboard. This browser-based tool offers:
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Upload and download capabilities directly in your browser.
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A user-friendly interface for managing files.
How to Use It:
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Log in to your cPanel.
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Navigate to Files > File Manager.
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Use the Upload button to add files or the Download option to retrieve them.
Note: File Manager has file size limits, which may not suit larger transfers. If you need more flexibility, consider an FTP client instead.
Option 2: Using an FTP Client
For greater control or larger file transfers, an FTP client is a powerful alternative. Popular options include:
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FileZilla (free and widely used).
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Cyberduck (user-friendly, supports multiple protocols).
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Built-in FTP tools in IDEs like PhpStorm or Visual Studio Code.
We offer limited support for configuring these tools—just submit a service ticket (details below) and we’ll assist you within 24 hours.
Configuring Your FTP Client
Here’s how to set up a secure FTP connection to your ParsonsHosting account:
Key Requirements
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Secure Connections Only: We do not support unencrypted FTP. Your client must use TLS (sometimes labeled as "FTPS" or "FTP with encryption"). Check your FTP client’s settings to enable TLS.
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Port: Use 21 for FTP over TLS.
Connection Details
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Host:
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Use the Shared IP Address found in cPanel (check the right sidebar under General Information).
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Alternatively, use ftp.yourdomain.com (replace "yourdomain.com" with your primary domain).
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Username & Password:
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These are created in cPanel under Files > FTP Accounts.
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When setting up an FTP user, assign a directory (e.g., /public_html) for website file access. By default, a user-specific folder is created (e.g., /username), which may limit access unless changed. Sometimes ftp users are limited so the files uploaded can be moved by an authority upon approval.
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Step-by-Step Setup
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Open your FTP client.
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Enter the Host (IP or ftp.yourdomain.com), Port (21), Username, and Password.
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Set the protocol to FTP with TLS or FTPS (consult your client’s documentation).
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Connect and start transferring files.
Choosing the Right Directory
When creating an FTP account:
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The default directory is named after the user (e.g., /username), restricting access to that folder.
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For website files, set the directory to /public_html during setup to access your site’s root folder.
Need Help?
If you run into issues or need assistance configuring your FTP client:
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Our team will respond within 24 hours with tailored configuration settings.
This guide ensures you can efficiently upload or download files using either File Manager or a secure FTP client. Let us know if you need further clarification!
